The services provided by 42 ITS are designed to help everyone – from individuals through to blue chip companies – achieve the best possible results.
We fully appreciate the need to identify, source and maintain IT hardware and software to meet exact requirements. This is what 42 ITS support services do. The solutions we provide can be tailor-made, are highly responsive and are delivered in the most effective ways.
First check the computer’s power lead to make sure it is completely plugged into the wall socket. If you are using an extension, make sure it is completely plugged into the wall socket and that the power switch on the extension is turned on. Some extensions also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.
There are many reasons why a computer may just stop working or “freeze”. Most of the time there isn’t much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.
As with most computer errors, your first step is to shut down your computer and restart it. This will help you determine whether or not you actually have a hard disk problem. If the disk is severely damaged then your computer will probably fail to restart properly. If this is the case then contact 42ITS, this is a job for the professionals.
To get into the Windows 7 / 10 Safe mode, as the computer is starting up press and hold your “F8 Key” which should bring up the “Windows Advanced Options Menu”. Use your arrow keys to move to “Safe Mode” and press your Enter key.
Close all programs running on the computer and try again. If after closing all programs running on the computer you are still encountering the same issue when attempting to delete files, load the computer into Safe Mode and delete the files.
Users should not simply press the power button or restart the computer while Windows is still running unless there is an issue with the computer. Microsoft has included the shut down feature because it enables a computer to go through all the necessary steps that are required before turning off the computer. In fact many versions of Microsoft Windows will check the computer for any problems if the computer is not shut down properly.